Managed Package

Our user-based Managed service package is designed specifically for those organizations that want to pay one monthly price for IT service and support with no surprises. Your IT infrastructure will be monitored 24x7 from our NOC to ensure your business critical devices and applications are operating properly. In addition, all support will be dispatched as required including emergency support, which may also be included in the monthly fee. A service level agreement is required for all these engagements, which clearly outline service requirements and business expectations.

Services include:

• 24x7 remote network monitoring
• Torus Business Group technical support
• Telephone and e-mail support
• Systems Analyst available 24x7 for notifications
• Remote troubleshooting
• Escalation within 1.5 hours of detection
• Onsite support
• Emergency support
• Network/ITSM assessment (mandatory)