Premium Plus Package

In addition to the benefits of the Premium package, the Premium Plus service package includes scheduled onsite support for your network. Based on your organization’s requirements, a Systems Analyst will be onsite at your location for a predetermined number of hours per week. We also will provide professional services such as capacity planning, growth planning, backup procedures, and hardware/software integration.

Services include:

• 24x7 remote network monitoring
• Torus Business Group technical support
• Telephone and e-mail support
• Systems Analyst available 24x7 for notifications and escalation
• Remote troubleshooting
• Escalation within 1.5 hours of detection
• Scheduled onsite support
• Emergency support
• Network/ITSM assessment